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Communicating for Success: Excellence in Oral, Written, and Interpersonal Skills at Toll International

Effective communication is the bedrock of successful construction project management. At Toll International, our project managers are equipped with excellent oral and written communication skills and outstanding interpersonal abilities, including proficiency in presenting to larger groups of stakeholders. This article explores the essential skill set outlined in Section IA: excellent oral and written communication skills and interpersonal skills, including presenting to larger groups of stakeholders to advance projects.

Oral Communication Skills

Clear and Concise Speaking

Clear and concise speaking is essential for effective oral communication. Our project managers articulate ideas and information in a straightforward manner, ensuring that messages are easily understood by all stakeholders. This clarity prevents misunderstandings and fosters efficient decision-making.

Active Listening

Active listening is a critical component of effective communication. Our project managers prioritize listening to stakeholders' concerns and feedback, demonstrating empathy and understanding. This active engagement helps build trust and ensures that all voices are heard and considered.

Persuasive Speaking

Persuasive speaking is vital for advancing projects. Our project managers use persuasive communication techniques to present compelling arguments and encourage stakeholder buy-in. They combine factual evidence with persuasive language to support their proposals and drive project progress.

Written Communication Skills

Precision and Clarity

Precision and clarity are key to effective written communication. Our project managers excel at crafting clear and precise written documents, including reports, emails, and proposals. They ensure that all written communication is well-structured, easy to read, and free of ambiguity.

Technical Writing

Technical writing skills are essential for documenting complex project details. Our project managers are proficient in writing technical documents that convey intricate information accurately and comprehensively. This proficiency ensures that all technical aspects of the project are clearly communicated to stakeholders.

Formal and Informal Communication

Our project managers are adept at both formal and informal written communication. They can draft professional reports and official documents while also effectively using informal communication methods, such as emails and memos, to maintain regular and open lines of communication with the project team and stakeholders.

Interpersonal Skills

Building Relationships

Building strong relationships is at the core of effective interpersonal communication. Our project managers excel at establishing rapport with stakeholders, team members, and clients. They foster positive interactions, creating an environment of mutual respect and collaboration.

Conflict Resolution

Interpersonal skills are crucial for resolving conflicts. Our project managers use their interpersonal abilities to mediate disputes and find common ground. By addressing conflicts constructively, they maintain team cohesion and ensure smooth project progress.

Empathy and Emotional Intelligence

Empathy and emotional intelligence enhance interpersonal interactions. Our project managers understand and consider the emotions and perspectives of others, allowing them to navigate complex interpersonal dynamics effectively. This emotional intelligence fosters a supportive and inclusive project environment.

Presenting to Larger Groups of Stakeholders

Engaging Presentations

Engaging presentations are essential for conveying information to larger groups of stakeholders. Our project managers are skilled presenters who use visuals, storytelling, and interactive elements to make their presentations compelling and memorable. This engagement helps stakeholders retain information and stay invested in the project.

Public Speaking Confidence

Confidence in public speaking is vital for addressing large groups. Our project managers possess the poise and confidence needed to speak effectively in front of audiences. Their ability to communicate confidently and authoritatively ensures that their messages are well-received and impactful.

Tailoring Messages

Tailoring messages to the audience is crucial for effective presentations. Our project managers customize their presentations to meet the needs and interests of different stakeholder groups. By addressing specific concerns and highlighting relevant benefits, they ensure that their presentations resonate with the audience.


At Toll International, our project managers’ excellence in oral and written communication skills and interpersonal abilities is key to advancing projects and achieving success. Their proficiency in presenting to larger groups of stakeholders, coupled with their ability to build strong relationships and communicate effectively, ensures that our projects are delivered with the highest standards of quality and efficiency.

Stay tuned to our blog for more insights into the essential skills and knowledge that drive construction project management success at Toll International. Together, we can build a future of excellence and innovation in the construction industry.


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